If you need help locating an order or checking an order update, please contact service@zorvyqel.com and provide your order number together with the email used at checkout.

These details allow us to identify the correct transaction and provide relevant order information.

If an item reaches you damaged, defective, incomplete, different from the item ordered, or substantially inconsistent with its description, tell us promptly so we can review the situation.

Our products include bath brushes, silicone scrubbers, shampoo accessories, foot-cleaning tools and related shower supplies. Their materials, cleaning surfaces, components and packaging can differ by product.

Please include:

• Your order number and a brief explanation of the issue.
• Clear photographs or videos of the item, if applicable.
• An image of the shipping label and outer packaging when relevant.

Once we confirm a mistake attributable to us, we will offer an appropriate remedy such as replacement, reshipment, return or refund without additional charges arising from that error.

Please reach out to our team before sending a product back.

The registered office is not necessarily the returns warehouse. If we authorize your return, we will send the appropriate receiving address and instructions.

See our Return & Refund Policy.

Our customer-care procedure aims to acknowledge questions within 24 hours, although matters requiring checks with carriers, payment processors, inventory providers or return facilities may take longer.

Customer service hours: 8:00 AM – 10:00 PM.