Following payment confirmation and any necessary review, the processing target is 2–4 business days.

During holidays, promotions or unusually busy periods, preparation may take up to 5 business days.

Business days normally exclude weekends and relevant public holidays. Preparation time is separate from the time a carrier spends delivering the package.

For eligible standard shipments to U.S. addresses, estimated delivery transit is typically 10–15 business days after dispatch. This excludes order preparation time.

Arrival dates are estimates, not guarantees. Weather, customs checks, transport interruptions, remote destinations and carrier delays can extend the period.

Available delivery methods and applicable charges are calculated in checkout using the destination, product and available carrier services.

Customers see shipping charges and their complete order total before confirming payment.

Orders may be fulfilled from company facilities or approved distribution partners depending on stock, item size and destination.

The shipping origin on a parcel can differ from the registered business address of Nanjing Yingyao Technology Co., Ltd.

Items purchased together may arrive in separate parcels with separate tracking numbers.

After dispatch, we normally email the tracking details when the carrier has made them available.

Tracking may not show movement immediately after a shipping label is created. Carriers may vary according to product, inventory location, destination and the service used.

Check your full name, street address, apartment or unit, postal code and contact details before submitting the order.

If an address is wrong, contact service@zorvyqel.com immediately. We will try to correct it before fulfillment, but changes may be impossible after processing begins.

Additional reasonable reshipping charges can apply when a customer-supplied wrong or incomplete address results in a return and second delivery attempt.

Service to P.O. boxes, military addresses and U.S. territories depends on the product and carriers supporting the destination.

Supported shipping choices should appear in checkout; if none is offered, we may not be able to deliver to that address.

Tracking may pause while shipments transfer between facilities or networks.

If no movement appears for an unusually long time, email your order number and we will review available scans and consult the carrier or fulfillment partner when appropriate.

Contact our team if you believe a parcel was lost in transit.

Following a review of tracking and carrier information, we will offer an appropriate resolution, such as reshipment, refund or replacement, when the loss is confirmed.

If tracking shows delivery but you do not have the package, check doorways, mail areas, reception, household members, neighbors and the carrier, where practical.

A “Delivered” scan does not automatically stop us from investigating a credible delivery issue. Please contact us if you still cannot find the parcel.

Let us know promptly if bath tools arrive damaged, incomplete, wrong or materially different from their listing. Packaging can vary according to item type, bristle construction and included attachments.

Please provide:

• Order number and a description of the issue.
• Clear photographs or videos of the affected product.
• Photos of the outside packaging and shipping label where relevant.

For a confirmed problem caused by us, we will provide an appropriate remedy without charging you for costs caused by our error.

Minor differences in shade, molded texture or finish are not automatically product faults. Significant discrepancies will be reviewed.

Our shipping framework is focused on United States customers. If international delivery is offered, the available method should appear at checkout.

Destination-specific customs duties, brokerage charges or import taxes may be payable to authorities or service providers unless the checkout expressly includes them.