Under our return procedure, eligible items can be submitted for return within 30 calendar days after delivery is confirmed. Contact customer support before that deadline; approval remains subject to the requirements below.

Before shipping anything back, contact service@zorvyqel.com and include:

• Order number and the item you wish to return.
• Why you are requesting a return.
• Photos or video where helpful.
• If the order was damaged, incomplete or incorrect, images of the packaging and shipping label.

Our support team will assess the request and explain the next steps for an eligible return.

For a return based on a change of mind or personal preference, items generally should meet the following requirements:

• Be unused, clean and in their original condition, with all included brushes, inserts, parts, attachments and accessories.
• Have no material modification, misuse or damage after receipt.
• Include original packaging where reasonably available.
• Be in a condition allowing reasonable inspection, including any hygienic packaging requirements clearly disclosed with the product.
• Have an order number or other acceptable purchase record.

Opening the shipping carton alone does not automatically rule out a return if the actual product remains eligible.

Because these are bath and personal-care items, please keep them unused if you expect to request a preference-based return. Mandatory consumer rights continue to apply.

Our bath accessories may include molded silicone, polymer components, textured bristles, soft grip surfaces and interchangeable cleaning parts.

Minor differences in color shade, finish, texture, size or packaging may occur. Ordinary manufacturing tolerances do not automatically indicate a defect.

If the received product is materially unlike the listing or has a functional problem, contact us for review. Personal dislike of a color or texture without a product fault is generally treated as a preference-based return.

Never ship a return to the registered business address without instructions.

After approval, we provide the designated return location and the return procedure. Parcels sent without authorization or to an incorrect address may be delayed, rejected or unable to be identified.

Preference-based returns may be restricted for certain clearly disclosed items or circumstances, such as:

• Customized or personalized items.
• Gift cards or products marked as final sale before checkout, where lawful.
• Items altered, misused or damaged after arrival for reasons unrelated to a pre-existing fault.
• Returns with missing parts or in a condition that prevents reasonable verification.

Promotional items are not automatically excluded unless their applicable conditions expressly say so. Statutory rights are unaffected.

Please inspect your order after delivery. The reporting target is within 7 calendar days for a damaged, defective, missing or wrong item.

Send your order number, an explanation and clear images of the item and packaging.

After verifying a problem caused by us, we will offer a suitable remedy without requiring you to pay costs arising from our mistake.

A reporting target does not eliminate rights that applicable law gives you for defects identified later.

For an eligible change-of-mind or preference-based return, return postage is generally paid by the customer. Original delivery charges are ordinarily not refunded for such returns.

When we verify a fulfillment error or product issue caused by us, we address reasonable return and original-shipping costs as part of the approved solution.

No restocking fee is charged for an approved return under our policy.

Use a tracked shipping service for preference-based returns and keep a copy of the tracking number and receipt until the return is completed.

The sender generally bears the transit risk of a preference-based return until it reaches the approved destination. We cannot guarantee receipt of parcels shipped without tracking or to a destination not supplied by us.

An authorized return may be checked after arrival to confirm the return conditions were met.

An eligible refund is initiated to the original payment method within 5–10 business days after receipt, inspection and approval. Additional posting time is controlled by the customer's bank or payment provider.

Approved refunds normally go back to the payment method used at checkout.

If that method can no longer receive a refund, the payment provider and our support team will review a permitted alternative.

For certain confirmed problems, we may approve a refund or replacement without requiring the item to be returned. This depends on the facts of the case.

Replacement or exchange availability depends on current stock. If the requested variant is unavailable, we may recommend returning the eligible item and making a separate new purchase.

Minor color, texture or appearance differences between batches may occur.

Ask to cancel or change an order as soon as possible. We will make reasonable efforts before fulfillment begins, but cannot guarantee cancellation once packing or dispatch procedures are underway.

When an unfulfilled order is canceled successfully, no cancellation fee applies under our policy.

These procedures describe our standard process and do not restrict any statutory rights or remedies that cannot lawfully be excluded under applicable consumer-protection rules.