Privacy Policy

Privacy Policy

ZORVYQEL™ · PERSONAL INFORMATION

Privacy Policy

This notice describes the collection, use, sharing, retention and protection of personal information connected with our online store, purchases and customer-service interactions.

SECTION 01

Information We May Collect

Depending on how you use our store, we may process categories of personal information such as:

  • Your name, email, telephone number and billing or delivery address.
  • Order identifiers, purchases, payment status, shipping information, returns and refunds.
  • Account details if you choose to use a customer account.
  • Messages and supporting information you send to customer service.
  • Browser, device, approximate location, IP address, cookies and website interactions.
  • Limited transaction data processed by Shopify and relevant payment providers.

Our own servers do not hold complete credit or debit card numbers.

SECTION 02

How Information Is Collected

Information may come directly from you during checkout or support conversations; from website technologies such as cookies and logs; or from processors, Shopify, carriers and other providers supporting a purchase.

Advertising or analytics information may also be received when those services are enabled and permitted.

SECTION 03

Why We Use Personal Information

We may use information to:

  • Verify, process and ship purchases and send related notifications.
  • Answer questions, investigate shipping concerns and handle returns or refunds.
  • Support payment, fraud prevention, site functionality and security.
  • Analyze and improve store operation, customer experience and product selection.
  • Send marketing communications where you have chosen or are otherwise permitted to receive them.
  • Comply with tax, legal, regulatory and recordkeeping duties, or resolve disputes.
SECTION 04

Cookies & Similar Technologies

The store and its service providers may use cookies, tags, pixels and similar methods for shopping-cart and checkout functions, website preferences, security, analytics and permitted advertising.

Your browser or privacy settings may restrict optional technologies. Blocking cookies needed for checkout can affect site functions.

SECTION 05

Service Providers & Disclosure

We may share only the information reasonably needed by service providers supporting our operations, including Shopify, payment services, banks, delivery carriers, warehouses, support providers, hosting, security, analytics and advertising partners when enabled.

Information may also be disclosed to professional advisers or public authorities when required or permitted by law, or in connection with a lawful business transfer.

SECTION 06

Sale, Sharing & Targeted Advertising

We do not rent customer information to unrelated third parties for their independent purposes.

Some advertising technologies may nevertheless fall within the legal meaning of selling, sharing or targeted advertising in certain U.S. states. Eligible customers can use privacy controls offered by the store or contact service@zorvyqel.com to inquire about applicable choices.

SECTION 07

Shopify

Our website is powered by Shopify. Shopify and connected services may process information required to run the online shop and provide checkout, fraud-prevention and order-processing features under their own privacy notices and legal obligations.

SECTION 08

Data Retention

We keep personal information only as long as reasonably appropriate for the purpose collected, such as transactions, customer care, tax records, accounting, fraud review, dispute resolution and legal compliance.

Periods differ depending on the data and legal requirements.

SECTION 09

Your Privacy Rights

Depending on applicable law and your location, you may be entitled to request access, correction, deletion or portability, to opt out of certain advertising-related processing, to withdraw consent where it applies, or to appeal certain decisions.

These rights are subject to statutory exceptions. We may verify identity before completing a request and will not discriminate unlawfully against anyone for using available rights.

SECTION 10

Submitting a Privacy Request

Email service@zorvyqel.com with Privacy Request in the subject line.

Explain what you need and provide enough order or account information for us to locate relevant records. Do not include complete banking details.

An authorized representative may act on your behalf where permitted, subject to verification of their authority.

SECTION 11

Marketing Communications

Promotional emails can be stopped by using the unsubscribe link in the message or contacting us. Necessary order updates, account notices and customer-service emails may still be sent.

SECTION 12

Information Security

We use reasonable organizational and technical practices intended to reduce unauthorized access, alteration, exposure or loss of personal data.

No electronic network or storage method is perfectly secure. Please keep account credentials confidential.

SECTION 13

Children's Privacy

This store is intended for general consumers and is not specifically directed to children. We do not intentionally gather children's personal data contrary to applicable law.

If you believe that happened, contact us for review.

SECTION 14

International Processing

As our company and service partners may operate in different countries, customer data may be processed or stored outside the visitor's jurisdiction.

Applicable safeguards and requirements govern international transfers where required.

SECTION 15

Third-Party Services & Links

Third-party websites, apps or services accessed through our store have their own policies. We recommend reviewing their notices before providing information directly to them.

SECTION 16

Changes to This Policy

We may revise this Privacy Policy when our practices, technology, services or applicable requirements change. The current version will be published on this page and additional notices will be provided where legally appropriate.

Have a privacy question?

Put “Privacy Request” in your email subject so that the team can identify the inquiry.

Submit Privacy Request ↗
COMPANY DETAILS

Business Information

Brand NameZORVYQEL™
Legal Company NameNanjing Yingyao Technology Co., Ltd.
OwnerLian Xu
Product CategoryBath Supplies
Business AddressUnit 4-0382, Yuefu Building, No. 254 Pengdao Road, Baguazhou Subdistrict, Qixia District, Nanjing City, Jiangsu Province, China
Customer Support Emailservice@zorvyqel.com
Customer Support Phone+86 13267102285
Customer Service Hours8:00 AM – 10:00 PM